General Terms and Conditions

The portal is provided by Privadi, proprietor Martin Schröder, Ernst-Kromayer-Straße 28, 06112 Halle (Saale).

These terms apply to all users of the portal: to clients looking for a cleaning company, and to cleaning companies registering as partners. Deviating terms of a user apply only if Privadi has agreed to them in text form.

Privadi operates a platform on which clients can find and contact independent cleaning companies. Privadi establishes the contact only.

Privadi does not itself provide any cleaning services, does not act as client or contractor for such services, and does not commission the partner companies.

The contract for the cleaning service is concluded exclusively between the client and the respective partner company. Privadi does not become a party to that contract.

The scope of services, appointments, prices, invoicing, payment, warranty and liability for performance are governed solely by the agreement between client and company. Privadi does not issue invoices for the cleaning service and does not collect payments on behalf of the company.

Information shown in the portal — in particular price estimates and service descriptions — constitutes non-binding guidance and not an offer in the legal sense.

Searching the portal, creating an account, posting a tender and contacting a company are free of charge for clients.

The client warrants that its information is accurate and that it is genuinely seeking a cleaning service. Enquiries for advertising, testing or intelligence-gathering purposes are prohibited.

There is no entitlement to a company responding or submitting an offer.

Any party providing cleaning services on a commercial basis may apply to be listed as a partner company. Registration takes place via the portal and constitutes an application for admission; there is no entitlement to admission.

For partner companies, the Partner Terms, available at deine-reinigungsfirma.de/partnerbedingungen, apply in addition. They govern in particular the partner fee, term and termination, evidence and activation, as well as obligations and the contractual penalty. For the partnership, the Partner Terms take precedence over these terms.

Partner companies act as entrepreneurs within the meaning of § 14 BGB (German Civil Code). There is therefore no consumer right of withdrawal.

The seal means only that the evidence listed in the Partner Terms was submitted and was assessed by Privadi as plausible at the time of review.

The seal is neither a guarantee nor a warranty as to the quality, punctuality or freedom from defects of a company's work, as to its solvency, or as to the continued existence of its insurance cover. Privadi does not carry out work samples and does not supervise performance.

The partner company undertakes:

• to provide only accurate information on its company name, address, services and service area
• to maintain the permits, registrations and insurance policies required for its activity
• to comply with the applicable rules, in particular on minimum wage, social security and occupational health and safety
• to answer or decline enquiries promptly, so that the client knows where it stands
• to use client data solely for processing the respective enquiry and not for advertising without consent
• to keep the access credentials for its account confidential

The company indemnifies Privadi against third-party claims based on its breach of these obligations or on incorrect information it has provided.

If a client submits an enquiry or posts a tender, the information required for this purpose is passed on to one or more partner companies so that they can make an offer. Details are set out in the privacy policy.

Privadi does not verify the substantive accuracy of tenders and does not owe any particular number of offers or enquiries.

Privadi may remove tenders that are unlawful, evidently not seriously intended, or in breach of these terms.

Privadi may temporarily suspend or permanently close an account where there is reasonable suspicion of a material breach of these terms, where evidence has been falsified or information is knowingly incorrect, or where a statutory obligation requires it.

The party concerned is informed of the suspension and given the opportunity to comment, unless a statutory obligation precludes this.

Upon termination, visibility in the portal ends. Deletion of data is governed by the privacy policy.

Privadi is liable without limitation in cases of intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act.

In cases of ordinary negligence, Privadi is liable only for breach of an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance the user may regularly rely, and limited in amount to the foreseeable damage typical of this type of contract.

Privadi is not liable for the cleaning service itself — in particular not for defects, delay, damage to the property, lost items or the conduct of a company's staff. Claims arising from these matters are to be directed against the company engaged.

Privadi does not owe uninterrupted availability of the portal. Maintenance work and technical faults may lead to interruptions.

Privadi may amend these terms where this is necessary due to a change in the law, a change in case law or a change in the range of services offered, and where the user is not unreasonably disadvantaged as a result.

Partner companies are informed of amendments in text form at least six weeks before they take effect. If the company does not object before the amendments take effect, they are deemed to have been accepted; this consequence is pointed out separately in the notification. If the company objects, either side may terminate with effect from the date the amendments take effect.

German law applies. In relation to consumers, this applies only to the extent that it does not deprive them of the protection of mandatory provisions of the state of their habitual residence.

If the user is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Halle (Saale).

Privadi is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG, German Act on Alternative Dispute Resolution in Consumer Matters).

Should any provision be invalid, the validity of the remaining provisions remains unaffected.